Xenses Park Admission Option to Transmission

Non-refundable reservations cannot be cancelled or modified once submitted.

Once the booking is confirmed, an absence or failure to show up on the scheduled date or time is a no-show. No refunds or reschedules will be issued for no-shows and late arrivals

• To enter the park alone, it is essential to be over 18 years old. Minors must be accompanied by an adult. Xenses is approximately a five-hour experience.
• Visitors with disabilities should always be accompanied by a family member or friend that can assist them at all times.
• Some activities are not recommended for persons with heart problems, fear of heights, claustrophobia, those who get dizzy easily, with recent surgeries, back pain, who weigh more than 300 lbs, or pregnant women. The minimum age recommended at Xenses is 5 years old.
• An official ID must be presented at the Park's ticket booths. In case this isn't possible, the child's rate will apply to those who measure between 3 and 4.5 ft.
• Slip and Bird Flight activities include water areas with a depth between 3.6 and 5.6 ft. It is recommended that for these activities, children under 4.2 ft, as well as adults and children who don't know how to swim, don't participate. Both activities are done individually.
• The Bird Flight activity is recommended for children starting from five years old, with a minimum weight of 66 lbs (30 kg); the maximum weight allowed is299 lbs (136 kg).
• Activities including Xensatorium, Slid, Bird Flight, Riverlaxing, Sludgerie, Rain, and Xauna are not recommended for pregnant women or individuals with epilepsy.
• Reservations cancelled more than two days in advance of the original date of visit are subject to a 10% administration fee. Reservations cancelled in 2 days or less before the visit date, or in case of a no-show, are not refundable. Any change of the booking date is subject to an adjustment in the price.
• It is not possible to make date changes the same day of your visit.
• Avoid using a selfie stick, a floating cane or a handler for sport cameras during the activities.
• Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.